All sales are final. Refunds will be given at the discretion of the management. It is important that the goods are returned for you to receive a replacement or refund. If damaged or different from those ordered please contact us immediately by phone 0845 450 7745 or email and return goods ordered in original packaging on receipt, we shall replace exactly as ordered.
If spelling incorrect contact us immediately by phone 0845 450 7745 or email if deemed to be spelling mistake on original order form the book shall not be replaced. If spelling mistake made by Storybook Stars a replacement shall be immediately issued.
We will endeavour to sort out a problem within 5 days of receiving the complaint. Please report non-delivery after 20 days of placing the order.
"Faulty" Goods : In the case of "faulty" goods, the Sale of Goods Act 1979 (as amended) establishes that consumers are allowed a "reasonable time" within which to reject the goods for a full refund. We class a reasonable time as 7 working days from receipt of goods. During this time you, the consumer is only required to "reject" those goods and seek a full refund. The return of those goods can be requested soon after this 7 day period.
All information is kept strictly confidential in accordance with the Data Protection Act 1998. Information supplied by our customers is used solely for the construction of our books and for product updates. We never sell, share, trade or give away any names, phone numbers or addresses to any outside vendors. The only exception to this policy is in regards to debt collection or fraudulent activity. We will send all pertinent information to outside companies as deemed necessary to collect any funds due or to curtail fraudulent activity. We are committed to protecting your privacy. We will only use the information we collect about you our own internal reasons. Firstly to help process your order and secondly to keep you informed of Storybook Stars offers. If you don't wish to be contacted with future Storybook Stars promotions please email us requesting removal from our mailing list.
Complaints : Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by: monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve; You will be informed within 5 working days of our reply to your complaint. We will explain what actions we intend to take to resolve the issue.
All financial transactions carried out with Storybook Stars take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access your details.